Complaints & Suggestions

Thank you for reaching out! We appreciate your feedback and suggestions. To submit a complaint or suggestion, please use the following methods:

1. Email: You can send your complaint or suggestion via email to: [email protected].
2. WhatsApp: You can also communicate with us via WhatsApp at the following number: +966502434403.

When submitting a complaint, we recommend following these steps:

1. Order Number: Specify the order number you wish to file a complaint about.
2. Complaint Details: Clearly write the details of your complaint. What issue are you complaining about? Is it a delivery delay or perhaps a defective product?
3. Complaint Processing Time: Please note that the typical processing time for complaints and responses is around 3 business days. This duration may vary based on our company’s policy.