Exchange and return policy

Exchange and return policy

At Olgate, we care about ensuring our customers' satisfaction and strive to provide high-quality products. If you are not satisfied with the product you have purchased, you can take advantage of our exchange and return policy.

Exchange and return terms:

1. Products can be exchanged or returned within 7 days from the date of receipt.

2. A replacement or refund ticket must be attached to each order through our website.

3. The replaced or returned product must be in its original condition and in its original packaging.

4. The product must not be used, opened or its packaging features altered.

5. Beauty, care and perfume products cannot be exchanged or returned for health reasons.

Replacement and return steps:

1. Submit a replacement or refund ticket through our online store.

2. Wait for confirmation from our customer service team.

3. Return the product to us and the shipping cost will be on your account.

4. After receiving the product and checking its condition, the replacement or refund will be made according to the specified conditions.

5. The replacement/return process may take up to 10 business days.

6. The amount will be refunded after the product reaches us and its condition is verified, and then the amount will be returned through the payment method used at the time of purchase.

7. In the event of replacing the product and choosing the alternative product, the difference between the price of the product to be replaced and the price of the alternative product must be transferred.

We are here to help. If you have any questions, please contact our customer service via email [email protected] or contact our customer service on WhatsApp +966502434403

Thank you for shopping with us!

Olgate

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